Legal
Terms of Service.
Effective date: August 15, 2025
Last updated: August 15, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between BESCENE("we," "us," or "the Service Provider") and the client ("you" or "Client"). By engaging our services, submitting a booking form, or making a payment, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.
1. Services Offered
BESCENE provides performance creative services, which may include strategic content analysis, AI-assisted video production, creative format strategy, and ongoing creative partnership engagements. Services are offered under the following arrangements:
The Sprint (One-Time Engagement)
A fixed-scope, one-time engagement including a brand and competitor audit, format reverse-engineering, production of agreed video deliverables, and a 14-day performance review. The exact scope and number of deliverables are specified in the Order Confirmation.
The Partnership (Monthly Retainer)
A recurring monthly engagement including an agreed number of video deliverables per month, a monthly strategy session, and ongoing format iteration. The exact scope is specified in the Order Confirmation and may be adjusted by written mutual agreement.
Any services not explicitly stated in the Order Confirmation are excluded from the scope and are subject to separate agreement and additional fees.
2. Order Confirmation & Contract Formation
A binding contract is formed when:
- The Client submits a completed booking or application form, and
- BESCENE sends a written Order Confirmation to the Client by email, and
- The Client completes the required payment as stated in the Order Confirmation.
These Terms apply to all such engagements. Any conflicting terms or conditions submitted by the Client (e.g., in a purchase order) are expressly rejected and shall not form part of the contract unless explicitly accepted by BESCENE in writing.
3. Client Responsibilities
The Client agrees to provide the following in a timely manner to enable BESCENE to deliver services:
- All necessary brand assets, product descriptions, imagery, and access required for production.
- Clear, consolidated feedback within agreed review windows (typically 5 business days per round of feedback).
- Accurate and complete information regarding the Client's business, target audience, and marketing objectives.
- Timely responses to communications. Delays caused by the Client may result in extended delivery timelines, for which BESCENE bears no responsibility.
BESCENE reserves the right to pause or suspend delivery if the Client fails to provide required materials or feedback within a reasonable period. Any such delays shall not entitle the Client to a refund or extension of service beyond the originally agreed timeframe.
4. Payment Terms
Sprint Payments
100% of the Sprint fee is due upfront before any work commences. BESCENE will not begin work until payment is received and confirmed.
Partnership Payments
The monthly retainer fee is due on or before the first day of each service month. Failure to pay within 7 days of the due date may result in suspension of services. Continued failure to pay within 14 days may result in termination of the partnership agreement.
All prices are stated in United States Dollars (USD) and are exclusive of any applicable taxes, duties, or levies unless explicitly stated otherwise. The Client is solely responsible for any taxes applicable in their jurisdiction.
BESCENE reserves the right to charge interest on overdue payments at a rate of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) from the due date until the date of payment.
5. Refund Policy
All payments are strictly non-refundable, except as expressly stated below:
Pre-Commencement Cancellation
If the Client cancels in writing before BESCENE has commenced any work (i.e., before the kickoff call or brand audit has begun), a full refund will be issued within 14 business days, less any payment processing fees.
Post-Commencement Cancellation
Once work has commenced, no refunds will be issued. The Client will retain ownership of all work completed up to the point of cancellation.
Partnership Monthly Fees
Monthly retainer fees already paid are non-refundable. Cancellation of a Partnership takes effect at the end of the current paid billing period.
BESCENE does not offer refunds on the basis of dissatisfaction with creative output or ad performance results, as creative judgements and marketing outcomes are inherently subjective and cannot be guaranteed.
6. No Guarantee of Results
IMPORTANT — Please Read Carefully
BESCENE provides creative strategy and video production services. We do not guarantee any specific advertising results, including but not limited to: return on ad spend (ROAS), conversion rates, cost per acquisition (CPA), click-through rates, reach, impressions, sales volume, or revenue growth.
Advertising performance is influenced by a wide range of factors outside our control, including but not limited to: the Client's advertising platform settings and budget, audience targeting, product-market fit, pricing, landing page quality, market conditions, and platform algorithm changes.
Any case studies, performance examples, or results referenced in our marketing materials represent past outcomes for specific clients and are not a guarantee or representation of future results for any other client.
7. Intellectual Property
Client-Owned Materials
All brand assets, logos, trademarks, product images, and other materials provided by the Client remain the exclusive property of the Client. The Client grants BESCENE a limited, non-exclusive, royalty-free licence to use these materials solely for the purpose of delivering the contracted services.
Delivered Work Product
Upon receipt of full payment, BESCENE assigns to the Client all rights to the final, approved video deliverables produced specifically for that Client under the relevant engagement. This assignment does not include the underlying creative methodologies, strategy frameworks, proprietary processes, or tools used to produce the deliverables, which remain the sole property of BESCENE.
AI-Generated Content
The Client acknowledges that some or all deliverables may be produced using artificial intelligence tools. The Client is responsible for ensuring that the use of AI-generated content complies with all applicable laws and the terms of service of any platform on which the content is published (e.g., Meta, TikTok, Google). BESCENE makes no warranties regarding the copyright status of AI-generated content under any specific jurisdiction.
Portfolio Rights
Unless the Client requests otherwise in writing prior to project commencement, BESCENE reserves the right to use completed deliverables in its portfolio, case studies, and marketing materials for the purpose of showcasing its work. BESCENE will not disclose confidential business data or performance metrics without the Client's prior written consent.
8. Revisions & Feedback
The number of included revision rounds is specified in the Order Confirmation. Unless otherwise agreed in writing:
- The Sprint includes one (1) round of consolidated revisions per deliverable.
- The Partnership includes one (1) round of consolidated revisions per monthly batch.
- A "revision" means amendments to existing approved concepts. Requests for entirely new concepts, formats, or creative directions will be treated as a new scope and quoted separately.
- Additional revision rounds beyond those included may be purchased at a rate agreed upon in writing between both parties.
Feedback must be consolidated, clear, and provided in writing. BESCENE is not obligated to action contradictory or unclear feedback. The Client's silence after 5 business days of submitting a deliverable for review shall be deemed as approval.
9. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information received from the other party in connection with the services ("Confidential Information"). Neither party shall disclose, share, or use Confidential Information for any purpose other than the delivery and receipt of services.
This obligation does not apply to information that: (a) is or becomes publicly available without breach of these Terms; (b) was independently known to the receiving party prior to disclosure; or (c) is required to be disclosed by law or court order, in which case the disclosing party shall give reasonable prior notice where permitted.
The confidentiality obligation survives termination of the contract for a period of three (3) years.
10. Termination
Termination by Client
The Client may terminate a Partnership engagement with a minimum of 30 days' written notice. The notice period begins on the date the written notice is received by BESCENE. No refund will be issued for the billing period in which notice is given. Sprint engagements cannot be terminated once work has commenced.
Termination by BESCENE
BESCENE reserves the right to terminate the contract immediately with written notice if: (a) the Client fails to make payment by the due date; (b) the Client acts in a manner that is abusive, harassing, or in breach of these Terms; (c) the Client requests the production of content that is illegal, defamatory, deceptive, or that violates the terms of any advertising platform.
Effect of Termination
Upon termination, BESCENE will deliver all completed work product for which full payment has been received. The Client's right to receive further services ceases immediately. All outstanding fees for work completed remain due and payable.
11. Limitation of Liability
IMPORTANT — Please Read Carefully
To the maximum extent permitted by applicable law, BESCENE's total aggregate liability to the Client for any claims arising from or in connection with the services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by the Client to BESCENE in the three (3) months immediately preceding the event giving rise to the claim.
BESCENE shall not be liable for any:
- Loss of revenue, profits, or anticipated savings
- Loss of business, contracts, or opportunities
- Loss of or damage to reputation or goodwill
- Indirect, incidental, special, or consequential loss or damage of any kind
- Losses arising from advertising platform policy changes, account suspensions, or algorithm updates
- Any loss arising from the Client's failure to provide accurate information or timely feedback
Nothing in these Terms limits liability for fraud, gross negligence, or any matter that cannot be excluded under applicable law.
12. Client Compliance & Platform Responsibility
The Client is solely responsible for ensuring that the use and publication of deliverables complies with all applicable laws and regulations, including but not limited to: consumer protection laws, advertising standards, data protection regulations, and the terms of service of any advertising platforms used (e.g., Meta, TikTok, Google Ads, YouTube).
BESCENE does not review deliverables for legal compliance with the Client's specific jurisdiction or industry. The Client assumes all responsibility for obtaining any necessary approvals, licences, or clearances before publishing any content produced by BESCENE.
The Client warrants that they have the legal right to use all materials provided to BESCENE (including product images, footage, and brand assets) and indemnifies BESCENE against any claims, losses, or damages arising from any breach of this warranty.
13. Indemnification
The Client agrees to defend, indemnify, and hold harmless BESCENE, its owner, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
- The Client's breach of any provision of these Terms.
- The Client's use, misuse, or publication of deliverables.
- The Client's violation of any applicable law or third-party rights.
- Any false, inaccurate, or misleading information provided by the Client.
- Any claims by third parties arising from the Client's business or advertising activities.
14. Force Majeure
BESCENE shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of government, internet or platform outages, power failures, pandemic-related disruptions, or failure of third-party services.
In the event of a force majeure event lasting more than 30 consecutive days, either party may terminate the affected engagement by written notice, with no liability to the other. BESCENE will refund any prepaid fees for services not yet delivered at the time of termination.
15. Amendments to These Terms
BESCENE reserves the right to update these Terms at any time. Changes will be published on this page with an updated effective date. For existing clients with active contracts, changes will not apply retroactively unless agreed in writing by both parties. Continued use of our services after the effective date of any update constitutes acceptance of the updated Terms.
16. Governing Law & Dispute Resolution
These Terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of Greece and applicable European Union law.
Both parties agree to first attempt to resolve any dispute through good-faith negotiation. If a dispute cannot be resolved within 30 days of written notice, either party may refer the matter to the competent courts of Athens, Greece, which shall have exclusive jurisdiction, unless mandatory consumer protection laws in the Client's jurisdiction require otherwise.
17. Severability & Entire Agreement
If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable law, that provision shall be limited or severed to the minimum extent necessary, and the remainder of the Terms shall continue in full force and effect.
These Terms, together with the Order Confirmation for each engagement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior discussions, representations, or agreements.
18. Contact
For any questions regarding these Terms, please contact: